Karl Tatler

gold - Best Customer Service 2011

In the words of the judging panel, the customer service standards demonstrated by Karl and his team, "blew [their] socks off". Without exception the entire team shows not only outstanding knowledge but a desire to act on this and share their expertise with the customer. This approach has led to impressive levels of repeat business and customer loyalty which is very rarely seen elsewhere. Karl and his team understand what it is to be a customer and how to harness this information to make clients feel special. Email response time was excellent and personal, as was every contact with this agency. The team should be thrilled with the gold award which acknowledges their faultless and impeccable service. Well done.

gold - best small agency 2011

Yet again successful in this category, Karl Tatler and his team astound with the consistency of their service offering year after year. From the photography to the negotiator/vendor meetings and from the excellent use of portals to the introduction of a playroom for customers’ children, this agency is faultless in its efforts to give superb customer service, which actually sells houses too. It is clear that this year has seen a massive leap forward in training, with increased investment for the dedicated team. Karl opened offices in 2010 - impressive in itself; the icing on the cake is the profit they have shown in 2011. The length of time from instruction to completion is inspirational. This business is built on recommendation and from the standards Karl holds himself and his team to, it is clear why.

gold - best small agency northern 2011

Winners of this award several years running, Karl Tatler deserves the continued recognition for the sheer dedication to the industry and its perception with the public. Everything Karl and his team does communicates the passion they all feel for the work they are doing, which in turn is apparent to any customer who walks through their door. The past year has seen heavy investment in the business at all turns from training to technology and they should congratulate themselves on their efforts and vision.

bronze - Best Training & Development 2011

For a small agency, the attitude towards training is exemplary. This year, over 15 members of the team have gained qualifications, going on to level two of the technical awards, and the professionalism and knowledge of all staff is exceptional. The result of this commitment to qualification not only reaps great benefit for the customers and the brand but has also resulted in every member of the team growing their income over the last 12 months, without exception. The development of a reading and reference library is impressive and innovative and use of this facility is obligatory. Karl Tatler is a great example to the profession with a commitment to the training and development of their people which is first class.

SILVER - Best Single Office lettings agency Northern 2011

Perpetually successful, this agency impressed the panel with its ongoing enthusiasm and passion for the industry. Firm believers in investing in quality, this is clear from the layout of the offices to the calibre of staff. The branding is strong and they are well recognised in their locale. Systems and training are important to Karl and he invests accordingly in rigorous education for the staff – all are required to sit in-house exams as well as standard industry compliance. This is an agency which embraces technology and invested in the new iPads on the first day, utilising them efficiently. The entire team is knowledgeable and able to speak with authority on many of the issues surrounding lettings and their drop-in advice service for tenants and landlords has proved popular. It is apparent that this agency rely on the things they do well whilst constantly seeking to improve and innovate.

GOLD - Best Small Northern Estate Agency of the Year 2010

It will come as no surprise that once again Karl Tatler has taken the gold. An outstanding agency which demonstrates year on year why it is one of the best agencies, not only in it's location but nationwide. Having invested in opening two new offices this year, they have seen their market share jump to 48% and increased turnover and profits accordingly. Led from the top by a highly motivated and enthusiastic individual, they have not lost a single member of staff to the competition in14 years, and this loyalty and pride in the company extends to the team's huge involvement in local community projects.

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